Avern ThermalOur 45-day guarantee
Examine any equipment from Avern Thermal in your own setting. If the unit does not meet your needs, return it within 45 days for a full reimbursement of the item price.
The promise
You may return the hardware within 45 days of arrival regardless of motive. Credit is restored to your original payment arrangement within 3 business days of return inspection.
45-day returns
Applicable for any rationale, including a simple change of mind.
Insured delivery
Should a parcel suffer damage or loss during transit, we provide a replacement or a complete refund at our expense.
Secure payment
Payment by cash on delivery or electronic bank transfer: card details are neither requested nor retained.
Real support
A staff member reviews inquiries at [email protected] and responds within one business day.
How to claim
- Direct an email to [email protected] containing your invoice or order reference.
- Our desk provides the return documentation and delivery coordinates within one business day.
- Dispatch the parcel; the return payment is cleared once physical arrival and condition are confirmed.
Complete operational provisions are set out within our Returns policy and Delivery terms documentation.