Name: Avern Thermal
Address: 21 Bennetts Hill, Birmingham, B2 5QP, GB
Telephone: +44 121 997 5061

Purchases from Avern Thermal may be returned within 45 days of arrival, irrespective of reason, provided the appliance remains unused and in its original cartons. The outline below details the procedural requirements, fiscal obligations, and anticipated repayment schedules.

! A brief note: kindly obtain a return authorization reference prior to posting any carton, and address it strictly to the designated facility we supply. Items forwarded elsewhere cannot be reconciled with your purchase record.

1. 45-day refund guarantee

The return entitlement extends for 45 days from the date of physical receipt. This provision covers damaged components, technical faults, incorrect items, or a straightforward change of mind.

2. Return conditions

Faulty or physically impaired goods: prompt replacement or comprehensive repayment, original delivery fees included; kindly append photographic documentation to your initial note.
Incorrect model dispatched: we provide the proper heater immediately and arrange the retrieval of the misdirected parcel entirely at our expense.
Should you reconsider: the heater must remain unoperated, preserved in its original carton with every protective seal intact; return carriage rests with you, and outbound postage is non-refundable.
Appliances unsealed or handled contrary to hygiene standards cannot be returned to stock and remain ineligible, barring an intrinsic fault.

Heaters that have been disassembled, subjected to liquid exposure, operated on improper electrical circuits, stripped of manufacturer serial stickers, or returned after the 45-day window are strictly ineligible for reimbursement due to statutory electrical safety regulations.

3. The return procedure, explained in sequence

Within 45 days of arrival, contact [email protected] or telephone +44 121 997 5061 with your reference number, the grounds for return, and photographs if transit damage has occurred.
We provide an acknowledgement within one working day, supplying both an authorisation reference and the destination depot address.
Pack the heater securely within its primary carton, enclose a slip citing your authorisation code, and tape the parcel thoroughly.
Despatch the consignment to the indicated address, forward the tracking identifier by email, and retain postal proof until credit is confirmed.

4. Refunds and processing time

We examine the consignment within 3 business days of intake and notify you of clearance by email. Settlement mirrors your original transaction: cash-on-delivery purchases are remitted via bank transfer to your nominated account, while direct transfer payments return to the originating account. Banking institutions typically post the credit in 1-5 business days.

5. Exchanges and cancellations

Should you prefer an alternative model, complete the standard return protocol and submit a fresh order; settlement for the initial unit follows inspection. Cancellations carry no fee prior to warehouse dispatch: submit your request to [email protected] with the relevant reference number.

6. Questions about this policy

Communicate via [email protected] or reach our desk by telephone at +44 121 997 5061 during Mon-Thu 08:00-15:45, Fri 08:00-14:00. Every message receives an answer within one business day.

Merchant: Avern Thermal Appliances Ltd.
Registered address: 21 Bennetts Hill, Birmingham, B2 5QP, United Kingdom
Email: [email protected]
Phone: +44 121 997 5061

Returns & Refunds