Avern Thermal1. Order processing time
Purchases concluded prior to 15:00 on standard working days leave our facility that afternoon, whereas transactions completed later, or over weekends and official holidays, transfer to the following business day. An immediate receipt containing your reference number follows purchase, followed by formal notification with tracking details once the box is handed to the courier.
2. Monitoring your parcel
- Consult your dispatch message or text notification and select the enclosed carrier link.
- Alternatively, visit our tracking overview and enter your assigned order identifier.
- Initial transit records appear as soon as the logistics team scans the carton, typically within 24 hours of collection.
- Progress markers record each facility transfer until the package reaches your premises.
3. Estimated delivery times
Delivery schedules reflect working days from dispatch and serve as practical guidelines rather than absolute guarantees. More remote addresses may require an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United Kingdom | 1-2 business days |
| Other destinations | Calculated during checkout prior to final settlement |
4. Shipping and handling costs
Standard transit is complimentary for purchases exceeding £75 throughout United Kingdom; consignments below this threshold incur a fee of £4.50. The definitive carrier fee for your particular postcode appears on the final review screen before you authorize the charge.
5. International shipping
Consignments destined outside United Kingdom have their applicable transit times and fees calculated at checkout. Local levies and import tariffs are levied by the receiving jurisdiction and fall to the recipient. Any shipment turned away at border control is handled as an incoming return.
6. Mishandled, missing, or compromised shipments
6.1 Damaged
We advise inspecting the carton upon arrival. Should the container or heating element sustain visible damage, please document it with photographs and contact [email protected] within 48 hours. We will promptly dispatch a substitute unit at our expense or return your payment; retention of the damaged goods suffices unless we formally request its collection.
6.2 Lost
Should carrier updates remain stagnant for 5 working days, notify our team alongside your reference code. We initiate an official courier investigation and will issue either a fresh consignment or a complete reimbursement, according to your preference, within 10 business days of lodging the request.
6.3 Parcels recorded as delivered without physical receipt
Please verify with cohabitants, adjacent properties, and your nearest delivery depot before getting in touch within 3 days of the recorded delivery scan. We will file a formal query with the carrier and provide regular updates until the matter is settled.
7. Questions about this policy
Communicate via [email protected] or reach our desk by telephone at +44 121 997 5061 during Mon-Thu 08:00-15:45, Fri 08:00-14:00. Every message receives an answer within one business day.
- Merchant
- Avern Thermal Appliances Ltd.
- Registered address
- 21 Bennetts Hill, Birmingham, B2 5QP, United Kingdom
- [email protected]
- Phone
- +44 121 997 5061